Terms of Service

Terms of Service

These terms explain the basic conditions for using this website, requesting quotes, scheduling work, and receiving exterior cleaning services from Suds Doctor LLC.

Last Updated

May 17, 2026

These Terms of Service apply to the Suds Doctor LLC website, quote requests, communications, scheduling, and exterior cleaning services. By using this website, requesting a quote, approving work, or allowing service to begin, you agree to these terms.

If a written estimate, invoice, service agreement, or signed terms document conflicts with this page, the more specific written document controls for that job.

Quotes and Estimates

Pricing Is Based on Scope and Conditions

Quotes and estimates are based on the information available at the time they are prepared, including property details, photos, satellite measurements, visible conditions, requested services, access, surface condition, and project scope.

Pricing may change if the actual conditions differ from what was provided, if additional work is requested, if access is limited, or if the scope changes before or during service.

Service Authorization

Approval to Begin Work

When you approve a quote, schedule service, sign an agreement, respond with approval by text or email, or otherwise authorize Suds Doctor LLC to begin work, you confirm that you are authorized to approve service for the property.

You also agree to provide safe and reasonable access to the work areas, water sources when needed, gates, driveways, and other areas required to complete the service.

Customer Preparation

Before We Arrive

Customers are responsible for removing or securing fragile items, vehicles, outdoor furniture, decorations, toys, tools, pet items, grill covers, cushions, and other belongings from work areas before service begins.

Customers should close all windows and doors, keep pets and people away from active work areas, unlock gates when needed, and notify Suds Doctor LLC of known leaks, failing surfaces, electrical concerns, damaged fixtures, delicate plants, or other property conditions that may affect the work.

Cleaning Process

Exterior Cleaning Involves Inherent Risk

Pressure washing, soft washing, roof treatment, gutter cleaning, surface cleaning, chemical application, rinsing, runoff, and related exterior cleaning work involve inherent risks. Cleaning can reveal, worsen, or interact with pre-existing conditions.

Examples include failing paint, oxidation, brittle materials, loose trim, aged caulking, compromised seals, weakened roofing, loose shingles, deteriorated concrete, damaged pavers, disturbed joint sand, stained surfaces, failing fixtures, leaking doors or windows, and existing water intrusion paths.

Chemicals and Runoff

Cleaning Solutions May Be Used

Suds Doctor LLC may use industry-standard cleaning products, including bleach-based solutions, surfactants, soaps, water, and other exterior cleaning agents appropriate for the service. These products may affect plants, grass, soil, painted surfaces, oxidized materials, metal, wood, fabrics, fixtures, and other exterior elements.

We take reasonable precautions where appropriate, such as pre-wetting, rinsing, and adjusting methods, but we cannot guarantee that all surfaces, landscaping, or surrounding items will be unaffected by water, runoff, overspray, residue, or cleaning solutions.

Roof and Surface Results

No Guaranteed Outcome on Every Material

Results vary based on age, material, previous maintenance, staining, organic growth, oxidation, weather exposure, drainage, and surface condition. Suds Doctor LLC does not guarantee complete removal of all stains, moss, algae, lichen, oxidation, oil, rust, paint, efflorescence, or deeply embedded discoloration.

Roof cleaning and roof treatment are maintenance services only. Suds Doctor LLC does not provide roofing repairs, structural work, leak prevention guarantees, roof lifespan guarantees, or warranties on roofing materials.

Scheduling

Weather, Safety, and Access

Suds Doctor LLC may reschedule service because of weather, safety concerns, equipment issues, access limitations, site conditions, staffing, or other circumstances. We will make reasonable efforts to communicate scheduling changes as soon as practical.

If the property is not ready, accessible, or safe at the scheduled time, the appointment may need to be rescheduled and additional charges may apply.

Text Messages

SMS Communications

If you opt in to text messages, Suds Doctor LLC may send SMS messages about quote requests, appointment alerts, scheduling, reminders, service updates, notifications, review requests, promotions, and other Suds Doctor LLC communications based on the consent option you selected.

To stop receiving messages, reply STOP to any text message. You can reply HELP for help. Text message consent is optional, and promotional text consent is not required to request a quote, schedule service, or purchase services from Suds Doctor LLC.

Message and data rates may apply. Check with your carrier for details. Carriers are not liable for delayed or undelivered messages.

You must be 18 years of age or older to use this SMS service.

For more information about how Suds Doctor LLC collects, uses, and protects personal information, review our Privacy Policy.

Payment

Invoices, Late Balances, and Collection

Payment is due according to the quote, invoice, or written agreement for the project. Customers agree to pay approved charges for completed services, approved add-ons, and any applicable fees.

Late or unpaid balances may result in reminders, late fees where allowed, collection activity, recovery of collection costs, attorney fees where permitted, and suspension of future service.

Photos and Marketing

Project Documentation

Unless otherwise agreed in writing, Suds Doctor LLC may take photos or videos of exterior project areas before, during, and after service for estimates, documentation, quality control, training, marketing, website content, social media, and promotional use.

We aim to keep project media focused on exterior surfaces and completed work rather than private personal information.

Website Use

Content and Availability

The content on this website is provided for general information about Suds Doctor LLC services. We may update, change, or remove website content at any time. Website information is not a guarantee that a specific service, price, result, or appointment time will be available.

You may not misuse the website, attempt to disrupt it, copy content for commercial reuse without permission, or submit false, harmful, or unlawful information through forms.

Liability

Limitations and Exclusions

To the fullest extent allowed by law, Suds Doctor LLC is not responsible for indirect, incidental, special, consequential, punitive, or lost-profit damages related to website use, quotes, scheduling, or services.

To the fullest extent allowed by law, Suds Doctor LLC's total liability for a claim related to a specific service is limited to the amount paid by the customer for the affected service.

Governing Law

Oregon Law

These terms are governed by the laws of the State of Oregon, without regard to conflict-of-law rules. Any dispute will be handled in the appropriate state or federal courts serving Oregon unless another written agreement applies.