This policy explains how Suds Doctor LLC collects, uses, and protects information from website visitors, quote requests, calls, texts, emails, and customers.
Suds Doctor LLC respects your privacy. This Privacy Policy describes the types of information we may collect, how we use it, and the choices you have when you contact us or use this website.
This policy applies to information collected through sudsdoctor.com, our quote and instant-estimate forms, and direct communications with Suds Doctor LLC.
When you request a quote or instant estimate, we may collect your name, phone number, email address, service address, requested services, project notes, property details, size or condition selections, estimated price range, photos, scheduling preferences, and any other information you choose to provide.
Our forms may also record the page and website that referred you, landing-page URL, campaign and UTM parameters, advertising click identifiers, submission time, IP address, browser or device information, and identifiers associated with advertising cookies. If you call, text, or email us, we collect the information contained in that communication.
We use the information we collect to respond to inquiries, prepare estimates, review properties using available imagery, schedule and perform exterior cleaning services, communicate about projects, process payments, improve our website, prevent spam and fraud, maintain business records, and follow up with customers.
We may also use your contact information to send service reminders, review requests, promotions, or updates related to Suds Doctor LLC when allowed by your consent and applicable law. You can ask us to stop marketing messages at any time.
Suds Doctor LLC offers an SMS/text message program for quote requests, scheduling, reminders, service updates, review requests, promotions, and other Suds Doctor LLC communications based on the consent option you selected. Message frequency may vary depending on your request, appointment activity, and whether you opt in to promotional messages. Message and data rates may apply.
You can opt in through a Suds Doctor LLC website form by entering your phone number and checking the optional text message consent box for the type of messages you want to receive. Entering a phone number by itself does not grant permission to receive automated text messages, and promotional text consent is optional and not required to request service.
You can reply STOP to opt out of text messages or HELP for help.
We do not sell your personal information for money. We may disclose information to service providers that help us operate the business, including website hosting, form and workflow automation, email delivery, scheduling, customer relationship management, payment processing, customer communications, analytics, mapping, and advertising platforms. These providers may process information on our behalf or under their own privacy policies, depending on the service.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
SMS consent and phone numbers collected for SMS purposes are not sold, rented, or shared with third parties or affiliates for their own marketing. They may be shared with service providers only as needed to deliver Suds Doctor LLC messages and operate our communication systems.
We may also share information when required by law, to protect our rights, to respond to legal requests, to collect unpaid balances, or as part of a business transfer.
Suds Doctor LLC may take photos or videos of exterior surfaces before, during, or after service for estimating, documentation, quality control, training, marketing, website, social media, or portfolio purposes.
We avoid intentionally publishing private personal information with project media. If you have a concern about a specific image, contact us using the information below.
We use Google Analytics and Google Ads to understand how people find and use the website, measure advertising performance, and record actions such as quote requests. Google may receive information such as the page you visit, referring page, IP address, approximate location, browser and device information, ad interactions, and cookie or advertising identifiers. Google may set or read cookies and combine information from this site with information from other sites or services, depending on your settings.
Learn more about how Google uses information from sites that use its services. You can manage personalized advertising through Google My Ad Center or use the Google Analytics opt-out browser add-on.
We use the Meta Pixel to measure visits and actions on the website, including page views and completed lead forms, and to understand or improve advertising on Facebook and other Meta services. The Pixel may allow Meta to receive the page visited, browser and device information, IP address, event information, referring or campaign information, and Meta cookie or click identifiers such as _fbp and _fbc.
Meta processes this information under its own terms and may use it for measurement, analytics, security, and advertising. You can learn more in the Meta Privacy Policy and manage eligible ad preferences through your Meta account.
Quote and estimate forms may use Google Maps Platform address autocomplete to suggest and format a service address as you type. When you use this feature, Google may receive the address text you enter or select along with technical information such as your IP address, browser, device, and interaction data. We receive the address you submit and may receive formatted address details such as city, state, and ZIP code.
Your use of address autocomplete is also subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. You may enter an address manually, although suggestions and automatic formatting may not be available.
This website and its service providers may use cookies, pixels, tags, local storage, and similar technologies for site operation, security, analytics, attribution, conversion measurement, and advertising. These technologies can recognize a browser or device, remember preferences, connect a visit with an advertising campaign, and help us understand whether an ad led to a quote request.
You can use our cookie controls when they are displayed and can block or delete cookies through your browser. You may also use the Google and Meta controls described above. Blocking cookies or scripts may limit address suggestions or other website features, and it may not prevent every form of measurement.
You may contact us to request access to personal information we hold about you, correct it, or ask us to delete it. To submit a request, email Ethan@Sudsdoctor.com with the subject “Privacy Request” or call (971) 777-1441. Please include enough information for us to identify the relevant record and describe what you want us to do. We may need to verify your identity before completing a request.
We will review and respond to deletion requests as required by applicable law. We may retain information when reasonably necessary to complete a transaction, maintain financial or service records, prevent fraud, resolve disputes, enforce agreements, protect legal rights, or meet legal obligations. A request to Suds Doctor LLC does not automatically delete information controlled independently by Google, Meta, or another provider; their privacy controls and request processes apply to information they control.
Text message and email opt-out instructions may be included in specific messages. You can also contact us directly at any time to stop marketing communications.
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including providing quotes and services, maintaining business and tax records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods vary based on the type of information and why it was collected.
We use reasonable administrative, technical, and physical safeguards to protect information. No website, email, text message, or online system can be guaranteed completely secure, so please avoid sending highly sensitive information through website forms or standard email.
This website and our services are intended for property owners, managers, and adults requesting exterior cleaning services. We do not knowingly collect personal information from children under 13.
If you have questions about this Privacy Policy or want to make a privacy request, contact Suds Doctor LLC at Ethan@Sudsdoctor.com or (971) 777-1441.
